Volunteer Action Centre
Member Portal Log In



Return to listing

About the Position
Position #: 17626
OrganizationFood Bank of Waterloo Region
Position: Customer Service Volunteer
Location: 50 Alpine Court, Kitchener
Description: Our Customer Service team provides support to members of the public entering our warehouse, including: agency members, donors, Food Drive Coordinators, guests, and other volunteers. Volunteers greet member agencies, assist agency staff or volunteers with retrieving food orders, and accompany the agency into the cooler/freezer for perishable items. They follow proper procedure for weighing all food products, assist with loading vehicles, and other daily activities in the warehouse. This position requires regular, repetitive heavy lifting (up to 50 lbs), a firm grasp of both written and spoken English, and customer service experience. Warehouse experience, including use of a pump truck or stacking and wrapping a skid, is an asset.
Requirements: English Proficiency, Physical Demand, Work Without Supervision
Training Details: Applicants must attend a Volunteer Interview. Training is provided by our staff or volunteers and is on an on-going basis. Volunteers must wear protective footwear at all times, which includes closed toe and back, non-slip, flat soled footwear.
Duration: 7 - 12 months
Timing: Weekday - Daytime
Time Detail: We request that volunteers have one shift per week. Volunteer shifts are from 8:30 a.m. to 12:30 p.m. and 12:30 p.m. to 4:30 p.m. This position begins with a 12 week placement. This is ultimately a year-round, long-term position. Volunteers are accepted to assist senior Customer Service Volunteers on a short term basis. Extra positions open from late September to end of December to accommodate Food Drive activity.
Age: 18+
Ideal for: An Individual
Transportation: On a bus route
Accessibility: Wheelchair accessible entrance, Wheelchair accessible washroom
Area(s) of Interest: Maintenance/Trades, Retail Sales/Donations
Skill(s): Customer Service, Accountability
How to Apply
Application Link:
Website: http://www.thefoodbank.ca
Email: Send an Email Message
Contact: Lindsay Irvine
Phone: 519-743-5576 Ext. 334
Address: 50 Alpine Court Kitchener, N2E 2M7


Volunteer Action Centre of Kitchener Waterloo and Area
(Townships Wellesley, Wilmot and Woolwich)
151 Frederick Street, Suite 500
Kitchener ON N2H 2M2
Phone: 519 742 8610
Fax: 519 742 0559
Monday - Thursday
9 am - 4 pm
Friday: 9 am - 12 pm
Twiter  Facebook   You Tube