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About the Position
Position #: 19662
OrganizationCity of Waterloo
Position: Telephone Reassurance Volunteer
Location: 185 King Street South, Waterloo, Waterloo Regional Municipality, ON, Canada
Impact Statement: Providing a variety of recreational, environmental and cultural activities in addition to social support services.
Description: Seeking a friendly, reliable volunteer with excellent communication skills -demonstrated ability to read, process, clearly speak and understand written English, to call registered seniors to ensure their well being and safety.
This program is run in partnership with Community Support Connections.

Read information pertinent to each call, before calling each participant

Document each call, as well as any notes from your conversation

If call is not answered, continue trying throughout shift

Notify staff of any participant who was not reach and communicate any concerns to Home Support staff.

Be respectful of program participant confidentiality.

Screening includes an in-person interview, 3 references and a police check for the vulnerable sector.
Training Details: Orientation and training provided by City of Waterloo staff.
Working Conditions: Indoors at the Waterloo Home Support office
Duration: 7 - 12 months
Timing: Weekday - Daytime
Time Detail: Fridays 8:30 to 11:30 a.m. One year commitment is strongly preferred.
Age: 18+
Ideal for: An Individual
Transportation: On a bus route
Area(s) of Interest: Caring Support, Senior Services
Skill(s): Interpersonal Communication, Communicate in Plain Language, Written Communication, Verbal Communication, Sensitivity, Empathy
How to Apply
Application Link:
Website: http://www.waterloo.ca/volunteer
Email: Send an Email Message
Contact: Christine Rushton
Phone: 519-888-6488
Address: City of Waterloo, Volunteer Services Waterloo, N2J 4A8


Volunteer Action Centre of Kitchener Waterloo and Area
(Townships Wellesley, Wilmot and Woolwich)
151 Frederick Street, Suite 500
Kitchener ON N2H 2M2
Phone: 519 742 8610
Fax: 519 742 0559
Monday - Thursday
9 am - 4 pm
Friday: 9 am - 12 pm
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