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About the Position
Position #: 19317
OrganizationSHORE Centre
Position: Customer Service Volunteer
Location: 130-235 King Street East, Kitchener, ON, Canada
Impact Statement: Help women in our community facing an unplanned pregnancy get the information and support they need to make an informed decision.
Description: • Greet clients and visitors on arrival making them welcome and referring them as required
• Provide referrals for pre-natal, adoption, abortion and sexual health providers.
• Answer the telephone and direct calls to the appropriate person
• Retrieve and record phone messages passing details to relevant staff person
• Receive mail and distribute accordingly
• Keep work space tidy and organized
• Ensure the waiting area is kept tidy and welcoming
• Replenish pamphlets as needed
• Replenish contraceptive supplies as needed
• Take mail to the mail box
• Provide assistance to staff for photocopying, folding and assembling materials, etc.
• Conduct research as requested
Training Details: You will have a minimum of two shifts where you will shadow an experienced volunteer and will have an orientation shift with our Client Support Coordinator.
Duration: More than 1 year
Timing: Weekday - Daytime
Time Detail: Weekly shift either from 9am - 12:30pm or 12:30pm - 4pm (ie. every Monday from 9am - 12:30pm)
Age: 18+
Ideal for: An Individual
Transportation: On a bus route
Accessibility: Wheelchair accessible entrance, Wheelchair accessible washroom, Accessible work space
Area(s) of Interest: Counselling/Conflict, Health Care/Emergency, Office Work
Skill(s): Customer Service
How to Apply
Application File:
Email: Send an Email Message
Contact: Lyndsey Butcher
Phone: 519-743-9360
Address: 130-235 King Street East Kitchener, N2G 4N5


Volunteer Action Centre
151 Frederick Street, Suite 500
Kitchener ON N2H 2M2

Phone: 519 742 8610
Fax: 519 742 0559

Monday - Thursday
9 am - 4 pm
Friday: 9 am - 12 pm